With Food and Beverage Customer Service Training, Employees Always Make the Right Impression
Food and beverage customer service training ensures your employees respond appropriately to every situation that occurs in your establishment. Rumor has it, you only get one chance to make a first impression. You need to realize that every customer who sits in your restaurant evaluates service at your restaurant based on the level of customer service provided by each and every individual employee they encounter. Whether it’s the person who answers the phone and can’t give directions, or it’s the hostess who won’t make eye contact with them and greets them simply by saying, “Two?”, all of these will leave an impression on a guest.
If your staff does a good job, you’ll be lucky if the customer tells three people. BUT, if your staff does a bad job, studies have shown that an unhappy customer may tell as many as 10 to 12 customers about their dining experience, and they’ll tell ten people, AND THEY’LL TELL TEN PEOPLE, and so on, and so on, and so on. Pretty soon, there won’t be many customers walking through those doors! In today’s competitive market, Customer Service Training is no longer optional. It’s a requirement.
So what can you do about it? Call or e-mail Linda Lipsky Restaurant Consultants, Inc. today. We have created dozens of Customer Service programs for servers, managers and national chains and we’re ready to customize a program to your specific needs. So call to schedule a Customer Service Seminar at your food and beverage operation and turn the odds back in your favor.